Contact us
A real person reads everything sent to the address below. If it is about your results or your health, say so and it goes to a clinician rather than to support.
The fastest route for anything about a booking, a payment or a refund. Include the email address on your account so we can find you.
Phone
Sunday to Thursday, 9:00 to 18:00 Cairo time.
When we reply
Anything sent outside sunday to thursday, 9:00 to 18:00 cairo time is answered the next working day. We aim to reply to everything within two working days, and to anything about a payment or a refund within one.
Where we operate
vital is a home blood-draw service operating in Greater Cairo. A clinician comes to the address on your profile; there is no clinic to visit.
Billing and refunds
Questions about a charge, a membership or a refund go to the same address. Our refund policy sets out what can be refunded and when.
This is not for emergencies
We are not an emergency service and we do not monitor this inbox overnight. If you are unwell and it cannot wait, contact the Egyptian ambulance service on 123 or go to a hospital.